FAQs
Contact your bank right away. To limit your liability, it is important to notify the bank promptly upon discovering any unauthorized charge(s). You may notify the bank in person, by telephone, or in writing.
What to do if I see an unknown transaction? ›
Notify your bank immediately. For more details, give a missed call on 14440.
What do I do if I see a transaction that I didn't make? ›
A: Contact your bank immediately if you suspect unauthorized transactions on your debit card.
What to do if you don t recognise a payment? ›
What to do if you don't recognise a transaction
- Check your transactions. ...
- Check with others such as joint account holders. ...
- Check for regular payments such as Direct Debit or standing order. ...
- Is it a subscription? ...
- Check the business name. ...
- Check any payment codes.
Inform the bank via email or obtain the bank's acknowledgement to a letter that states that this is an unknown credit and ask for more details on the sender. Also inform the bank that you are not touching the money. If you have a large balance in your account, you might want to move it into another account.
How do I cancel an unknown payment? ›
Contact your bank immediately
The bank may be able to cancel the payment or put the money back into your account. If your card provider will not give you your money back, report them to Trading Standards.
What happens if I receive money from an unknown source? ›
Report any suspicious or unauthorised activity, including unknown incoming funds, to your bank immediately. They can provide guidance and take necessary actions to protect your account.
Can I get my money back from unknown transaction? ›
Discovering an unauthorized transaction on your bank account can be unsettling. It's important to take action as soon as possible to report the fraud and open an investigation with your bank to get your money back and protect your account.
How do I stop an unknown payment? ›
To request a refund of an unauthorised transaction:
- Immediately ring your bank. ...
- Tell them that there is an unauthorised transaction on your account.
- Put a 'stop' on your account (for example, cancelling the card or disabling internet banking or online money transfers) to prevent more loss.
How can I identify transactions I don't recognize on my credit card statement? Merchant names aren't always clear on your transactions. You can check your receipt to see what name the merchant might use in your transaction list. For example, Joe's Market may appear as 123OntCorp on your transaction list.
Some banks perform 'credit checking' with a 'ghost charge'. This is in no way a real charge, but only a request to your bank to 'reserve' this amount of money. These ghost charges are sometimes visible on your online credit card statement.
How did someone use my card without having it? ›
Card-not-present fraud can occur when a criminal obtains a cardholder's name, billing address, account number, three-digit CVV security code, or card expiration date. These details can be stolen electronically without obtaining the physical card.
How to report an unknown transaction? ›
Report any fraudulent accounts to the appropriate financial institutions. Place a fraud alert by contacting one of the three credit bureaus (that company must tell the other two): Experian layer (888-397-3742), TransUnion layer (800-680-7289) or Equifax layer (888-766-0008).
What to do if unknown money is deposited in my account? ›
You should report the error to your bank as soon as you notice it. That way, the mistake can be corrected as quickly as possible. If you notice a bank error in your favor, you should report it to your bank as soon as possible. You cannot keep money that was mistakenly deposited into your account; it must be returned.
How do I find out where a transaction came from? ›
Every ACH transaction has two Trace IDs, including one for the source and one for the destination. You should be able to find these ACH transaction trace numbers listed in your online banking or payment account, listed under a heading such as 'transaction details'. Contact the bank.
How do I report an Unauthorised payment? ›
If you find something wrong, contact your bank as soon as possible. The sooner you contact your bank, the more likely you are to get your money back — and if the transaction is unauthorised, the sooner the bank can stop any further transactions.
How do I get my money back from unauthorized payments? ›
Contact the company or bank that issued the credit card or debit card. Tell them it was a fraudulent charge. Ask them to reverse the transaction and give you your money back. Did a scammer make an unauthorized transfer from your bank account?
How do I make a complaint about a payment? ›
You can raise your grievance on the Digital Complaint Management System (CMS) Portal: https://cms.rbi.org.in/cms/IndexPage.aspx.
What happens if a bank accidentally gives you money and you spend it? ›
When a bank error occurs in your favor, you cannot keep the money — even if the error seems small and likely to fly under the radar. The money isn't legally yours, so you must return it.
